Useful information about
your insurance coverage:

It is important to remember that health insurance coverage varies and some services may not be covered.

Co-payments, coinsurance, deductibles and non-covered services will be your responsibility according to your health insurance coverage.

Please contact your Insurance Plan for understanding your specific coverage.

See our FAQ section »

ABOUT YOUR BILL

About the Billing Process

Patients are billed as soon as possible after their provider’s appointment or hospital stay. Typically, bills are not sent until all insurance claims have been processed. Patients without insurance receive bills directly. Once a bill is received, patients are given 20 to 30 days to pay their bills in full. The due date will be noted on your bill. MGPO Customer Service can arrange flexible payment options (budget plans) upon request.

Types of Bills
Patients might receive two different bills — a hospital bill and a physician bill (MGPO) — depending on the services they receive. Patients are not billed more than once for the same service.

Physician Bills
MGPO bills for physician appointments and other expenses related to providers, as well as ancillary departments (e.g., Radiology, Pathology, Anesthesia, etc.), if applicable. Bills from the MGPO must be paid separately.

If you have questions about your physician bill, use the following information to contact a Customer Service representative:

  • Massachusetts General Physicians Organization: 617-726-2040
  • North Shore Physicians Group: 866-669-2772
  • Newton-Wellesley Ambulatory Services: 617-726-6660
  • PBOCustomerService@partners.org

Hospital Bills
Massachusetts General Hospital (MGH), North Shore Medical Center (NSMC), and Newton-Wellesley Hospital (NWH) bills for hospital-based procedures and hospital stays include room rate, medical supplies, medication, and services performed by hospital personnel. Bills from MGH, NSMC, or NWH must be paid separately.

If you have questions about your hospital bill, use the following information to contact a Customer Service representative:

  • Massachusetts General Hospital: 617-726-4098
  • North Shore Physicians Group: 617-643-9444
  • Newton-Wellesley Ambulatory Services: 617-643-6799